patient care

SDCMS RECORDED SEMINAR: Treating Patients Right

RECORDING: Practice Management Seminar / Webinar

TITLE: "Treating Patients Right": Tact, Courtesy, and Etiquette in Medical Practices

DATE: February 4, 2010

Improving Patient Care

As practitioners, we play the role of detective. In order to do what's best for our patients, we are constantly asking questions and forming hypotheses, from diagnosis to selection of the best course of treatment. Physicians inherently look beyond what is obvious. We don't say, "Here's the edge of the frontier, I'm going to stop here." We always ask, "Am I offering the best I can, or are there new avenues, new knowledge I can offer? Are there other ways to attack and solve this problem?"

Raising the Bar on Quality

The plaintiff attorneys in healthcare must be salivating. The infamous legal standard of care — how physicians are generally expected to practice in a community — may be changing rapidly. The San Diego Union-Tribune reported July 28, 2005, on a study in The New England Journal of Medicine that rated San Diego regional hospitals low in the care of acute myocardial infarction, heart failure, and pneumonia (1, 2).

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